Terms and Conditions

Terms and Conditions

Tickets are non-refundable. Change of date or time requests are subject to availability and must be made at least 48 hours prior to the scheduled entry time shown on your ticket. A $6 per ticket rescheduling fee will apply.


Please ensure you arrive promptly at the start time as indicated on your ticket. We cannot guarantee entry for guests who arrive late. Guests with Flexible Entry or VIP tickets can arrive up to two hours before or after the start time shown on your ticket, subject to exhibit opening hours.


Children aged 4 and under are admitted free but must have a ticket for capacity limitation purposes. Please ensure you add a “Child 4 and Under” ticket to your order.


Guests are required to self-evaluate before attending the exhibit; please do not attend if you have any symptoms of illness, no matter how mild. Masks are mandatory at all times within the exhibit, and social distancing will be enforced. Guests who do not comply will be asked to leave. Beyond Van Gogh reserves the right to amend these policies at their discretion to ensure the health and safety of all guests and to maintain compliance with local, provincial, and federal guidelines.