Terms and Conditions
Tickets are non-refundable. Change of date or time requests are subject to availability and must be made at least 48 hours prior to the scheduled entry time shown on your ticket. A $6 per ticket rescheduling fee will apply.
Please ensure you arrive promptly at the start time as indicated on your ticket. We cannot guarantee entry for guests who arrive late. Guests with Flexible Entry or VIP tickets can arrive up to two hours before or after the start time shown on your ticket, subject to exhibit opening hours.
Children aged 4 and under are admitted free but must have a ticket for capacity limitation purposes. Please ensure you add a “Child 4 and Under” ticket to your order.
HEALTH AND SAFETY POLICIES
Under the current Provincial Health Order, Beyond Van Gogh at the BMO Centre requires all customers show proof of vaccination.
Beginning September 18, all guests over 12 years old must provide proof of vaccination. Vaccination records provided by both vaccine clinics and pharmacies will be accepted. For any non-Alberta residents, they will be required to show applicable proof of vaccination from their province or country. All guests must also show a piece of government issued photo identification. Identification is only required for persons aged 18 years and older.
Masks, covering your nose, mouth and chin are mandatory at all times while in the BMO Centre.
Guests are required to self-evaluate before attending the exhibit; please do not attend if you have any symptoms of illness, no matter how mild. Masks are mandatory at all times within the exhibit, and social distancing will be enforced. Guests who do not comply will be asked to leave. Beyond Van Gogh reserves the right to amend these policies at their discretion to ensure the health and safety of all guests and to maintain compliance with local, provincial, and federal guidelines.